Frequently Asked Questions
Everything you need to know about your luxury timepiece purchase.
Are all watches at Kamal Watch authentic?
Absolutely. We are authorized retailers for every brand we carry. Each timepiece comes with an original manufacturer's warranty and a certificate of authenticity.
What is your shipping policy for high-value items?
We offer complimentary insured shipping on all orders. Each package is tracked and requires a signature upon delivery to ensure your luxury watch reaches you safely.
Can I return a watch if it doesn't fit my style?
Yes, we offer a 15-day return policy for unworn watches in their original packaging with all protective films and tags intact.
Do you provide international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and customs duties are calculated at checkout based on your specific location.
How do I care for my mechanical or automatic watch?
To maintain precision, we recommend servicing your watch every 3-5 years. Avoid exposing it to strong magnetic fields and ensure the crown is fully pushed in before contact with water.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible EMI options through our financing partners to help you secure your dream timepiece.